Privacy Policy

Information we collect

Information you give us

• Homes: your ZIP code and usage, and your current bill amount and your utility if you enter them. Your email address if you save a comparison, join Rate Watch or ask for a referral code. If you give Rate Watch your contract end month, we keep it, and the exact day too if you add one. When you start a switch, we record it, and if you gave us your email earlier on the same browser, we attach it to that record.
• Businesses: when you ask for pricing or book a call, your business name, your name, email address, phone number, service address, ZIP code, usage or spending, contract end month, the call time you pick and any notes you add. Some of these are optional. For a renewal reminder, we ask for your email address, ZIP code and contract end month. If you sign up from your business rate results, we also save your usage from them when we have it. After you sign up, you can choose to upload a bill or pick the range of your usual monthly bill, and we keep what you add with your reminder. If you check live business rates without sending an inquiry, we keep the ZIP code, usage or monthly bill range, current monthly bill, utility and contract end month you enter.
• Referral partners: if you sign up as a partner, your name, business name, email address, phone number and partner type.
• Enrollment: if you enroll in a plan through our own form, the details the supplier requires. These can include the legal name of the account holder or business, service and billing addresses, email, phone, utility account number, tax ID and, for some plans, date of birth or Social Security number.
• Complaints: your name, your address and your complaint, and any email or phone number you choose to add.
• Conversations: when you talk with us by phone, by email or in person, we may keep notes of what you tell us, such as your bill details and contract dates, with your record.

Bills you upload

We read your bill with an AI service (OpenAI or Anthropic), which receives the whole bill and may keep it under its own terms. From it we take the provider, billing period, usage, charges, rate, ZIP code, service address and your utility account identifier (the ESI ID in Texas). From a business bill we also take the name on the account, billed demand, load factor and, if the bill prints one, the date your current contract ends, and we keep a copy of the bill file itself. We do not pull payment details out of your bill, but a business bill file we keep contains whatever the bill shows.

Information collected automatically

• Our own analytics record the pages and steps you use, with a random session ID, your device and browser type, and the kind of site that sent you. They do not record your name, email or address. The web address of a results page includes your comparison's ID, so these records can be linked to that comparison and to what is stored with it.
• We set a cookie that remembers, for 90 days after your latest visit, the kind of site that sent you, the page you landed on when you arrived from another site or through an ad, campaign or referral link, any referral code in the link and, if you came from an ad or a campaign link, its campaign tags and ad click IDs. We store some or all of these with any comparison, business inquiry or switch you start, and we store the campaign tags with Rate Watch signups.
• When you save a comparison or join Rate Watch, we also keep your email in this browser's storage. If you later choose a home plan on the same browser, we attach the email to that record and may send it to the checkout of our home enrollment partner, as described under home accounts. It stays in the browser until you clear its storage or give us a different email.
• We store a short hashed code made from your IP address with comparisons, switches, referral codes and complaints. The code can be matched back to an IP address, so it is not anonymous.
• If you send a business inquiry, we store your analytics session ID with it, so we can see which pages led to your request.
• If you come to us through a referral link, we record the referrer's code with your switch or inquiry, so we can pay the referrer.
• Advertising tools from Meta, and from Google where we use it, receive the pages you view and actions you take on our site. Vercel's page-view measurement also receives the pages you view. See "Advertising and measurement" below.

Information from public sources (businesses)

We find Texas businesses and business locations through public records, such as state license, permit and tax filings, county building permits and property records, and notices that a location is closing. We store the business name and address, the record that led us to it and any names in it, such as the owner, the property owner or the builder. We may add officer and registered agent names from the business's public state franchise tax report, building size, year built and the property owner's name from county property records, and an estimate of the business's electricity use. We may look up the business's public phone number, website, opening hours and listing details through Google, and a contact email published on its website, and we may email the business about electricity pricing. We may also call or visit the business, and we may keep a record of these contacts and what we learned.

How we use information

• To show your comparison, prepare business quotes, and check whether your address can choose a supplier.
• To send the emails you ask for, such as confirmations, rates, renewal reminders and Rate Watch, and follow-up emails about a request you started. Business quotes can also be sent by text message when you give us a phone number.
• To email businesses we find in public records about electricity pricing, with up to two follow-up emails. If a business tells us when its current contract ends, through the link in our email, a reply or a call, we may also email it rates and reminders as that date nears. All of these emails include a link to stop them.
• To tell our team about your request by email and text message, including in a daily summary.
• To submit an enrollment you authorize, and to follow its status.
• To handle complaints, and to keep records of complaints, enrollment authorizations and our emails with you for at least as long as Texas rules require.
• To measure and improve our site and our ads, and to prevent abuse.

Some of our emails contain a small image that tells us whether and when the email was opened, and on what kind of device and browser. Our email service may also tell us when an email is delivered or a link in it is clicked, and when an email bounces or is marked as spam. We use this to decide which follow-up to send and which businesses to call first, to pause our weekly tips to an address that has not opened or clicked any of the last eight, and to stop emailing addresses that bounce or complain. We also read the sender and reply details of emails that reach our business mailbox, so our automated follow-ups to businesses stop when you reply.

Business accounts: who sees your information

• Our team sees your inquiry and any bill you send. When a business bill is included in the inquiry you submit, a copy is attached to the internal email that tells our team about your request.
• To check whether your address can choose a supplier and to find your utility account, we send your service address to the commercial pricing platform we use. This can happen while you fill in the form, before you submit it.
• Automated rate checks send that platform only your ZIP code, usage and start month.
• To price your account, we may share your business name, service address, account identifier, usage and a copy of your bill with energy suppliers, directly or through that platform. We do this only with your written authorization, such as a signed letter of authorization.
• If you enroll online in a plan through our own form, we send your enrollment details to that platform for the supplier. Some of them reach it while you fill in the enrollment form, before you authorize the switch: your service address, to find your utility account, and your utility account number and email, to get the supplier's sign-up requirements. We keep a record of your authorization: your name, email, service ZIP code, the plan, the switch type and start date you chose, the acknowledgements you checked, your typed signature, the time, your IP address and your browser. We do not store your Social Security number, date of birth or tax ID.
• If an advisor who sells for Voltcheckr prepares your quote, that advisor can see it.
• Once you sign with a supplier, the supplier handles your account under its own privacy policy. We keep our own record of your contract, such as the supplier, rate, term, dates, usage, service address and account identifier, and, if you enrolled through our form, the status updates that platform sends us.

Home accounts: plans and switching

• We send your ZIP code and usage to our home enrollment partner to get home plan prices. Home plans come only from that partner: when our connection to it is off, the page tells you plans could not load, and we do not get home plans or take home enrollments through any other company.
• When you choose a plan we get from that partner, you finish signing up on its checkout, which shows its own name, or on the supplier's own sign-up page if the partner's link for that plan goes there. It opens inside our page, in a new tab, or in this tab if your browser blocks new tabs. We do not see what you type there. Before their checkout opens in a new tab, we may show a confirmation step. When that step opens, we send your ZIP code to the partner, and your email too if you saved it with us on this browser, even if you then choose not to continue. We do this so their checkout can fill them in for you, and that step shows a note when we send your email. When their checkout opens inside our page, we do not send your email to it.
• When you go to a plan's checkout, we record the plan you chose, the campaign tags and ad click IDs from your visit, a hashed form of your IP address, and our savings estimate when your comparison had a current rate to compare against. If you gave us your email earlier on the same browser, we attach it to that record, send up to two emails to help you finish, and add you to Rate Watch, which sends rate tips, check-ins and renewal reminders. You can unsubscribe from these emails at any time.
• If you ask for a referral code, we keep your email with the code so we can pay your referral reward once a friend's switch is confirmed and the supplier has paid us. When you ask for a referral code or save a home comparison, we also add your email to Rate Watch, and you can unsubscribe at any time.
• Rate Watch is our program for homes, so if you join it from any page, including our blog, we treat your email as a home account.
• A reporting system we use to see which pages and campaigns lead to sign-ups may receive a record each time you go to a plan's checkout. The record includes your ZIP code, the provider, the page you first landed on, and campaign tags and ad click IDs. It does not include your email.

Who we share information with

We do not sell your personal information. Apart from the suppliers, advisors, our home enrollment partner's checkout, the reporting system and the advertising and analytics tools described in other sections, we share it with companies that run parts of Voltcheckr for us, listed below. If you switch through someone's referral link, we email that person when your switch is confirmed and again when we pay their reward. Those emails do not include your name or contact details.

• Supabase: our database and file storage.
• Vercel: website hosting, request logs and page-view measurement.
• OpenAI and Anthropic: reading uploaded bills.
• Resend: sending our emails. Google (Gmail and Google Workspace): our business email.
• Twilio: text messages.
• Google Maps Platform: suggesting addresses as you type. Google Maps Platform also finds public phone numbers and websites for businesses we find in public records.
• Our commercial pricing platform: business pricing, utility account lookups and enrollments.
• Our home enrollment partner: home plan prices and checkout. Our servers reach it through QuotaGuard, a network service, and its checkout loads in your browser directly from the partner.
• Google Fonts and Logo.dev: fonts and supplier logos, which load from their servers and receive your IP address and browser details. Supplier logos on home plans load from web addresses our home enrollment partner provides, and those servers receive the same details.

We may also disclose information when the law requires it, such as a request from the Public Utility Commission of Texas.

Advertising and measurement

We use the Meta Pixel and Meta's Conversions API to measure how our ads perform and to improve them. They receive the pages you view, including their web addresses, which can contain your ZIP code or the code from a link in one of our emails. On a page that shows your comparison, the pixel sends nothing; the actions on that page that we send to Meta go through the Conversions API, without the comparison's ID. They also receive the actions you take on our site (such as starting a comparison, viewing a plan with its name, supplier and estimated savings, or sending an inquiry), your IP address, browser details, advertising cookie IDs and ad click IDs, and a coded version of a random ID we give your browser session. Where we use Google's advertising tag, it receives the pages you view with the same kinds of web addresses, your IP address, browser details, advertising cookie IDs and ad click IDs, and a signal when you send a business inquiry. Meta and Google may use this information to show you ads and to measure them.

Browser settings that block third-party cookies or trackers limit what Meta's and Google's tools collect in your browser. They do not stop our server from sending Meta some of the actions you take on our site, such as starting a comparison or going to a plan's checkout, together with the page address, your IP address, browser details, the coded session ID, any Meta ad click ID from your visit and, where we have one, our savings estimate. You can also change your ad settings on Meta and Google to limit how they use this information to show you ads.

Statistics we publish

We may publish statistics built from the figures on bills and comparisons people run on our site, including business comparisons, such as average usage, bills or rates. They contain no names, addresses or account numbers. With a business's written permission, we may also publish a case study that names the business and describes its results. For statistics we keep a separate copy of the figures from each comparison, whether they come from a bill or from what you enter, such as usage, bill total, rate, the first three digits of the ZIP code, a coded form of your current provider and the kind of site that sent you, with no name, email or address attached. That copy is not linked to your name, email or comparison, so we do not remove it if you ask us to delete your information, and statistics we have already published are not changed.

How long we keep information

• Home bill files: we delete the file from our storage right after a successful analysis, normally within 60 seconds. If an analysis fails, or that first deletion does not go through, an hourly cleanup deletes the file, normally within about an hour.
• What we read from a bill, the details you enter, and the comparison record they create: kept so your results link keeps working. Plan prices are looked up again each time you open the link. We keep these records without a set end date.
• Business bills sent with an inquiry or added to a renewal reminder, inquiries and business renewal reminder sign-ups, quotes, enrollment authorizations, complaints, records of contracts signed through us and our log of the emails we send: kept for at least two years, because Texas rules require brokers to keep records like these.
• Call bookings and partner sign-ups: kept for at least two years.
• Business bills uploaded without an inquiry, and bills our team uploads to prepare a quote: kept without a set end date.
• Rate Watch sign-ups, records of the plans you chose, referral codes and our site analytics: kept without a set end date.
• Business information from public records: kept without a set end date, and for at least two years once we have contacted the business.
• Opt-outs: the stop link in a home reminder or follow-up email stops our home emails to your address. Our weekly tips and monthly market notes carry two stop links: one stops those notes only, and one stops all our home emails. Your email app's unsubscribe button on those notes stops those notes only. The stop link in a business email marks the business records we hold for your address so we stop emailing it. If you reply "no thanks" instead, we mark your record by hand. To stop all our marketing email, home and business, email support@voltcheckr.com. We keep each stop mark, except that giving Rate Watch a contract end month again turns our home emails back on. If you later send us a new request or sign up again, we may email you about it.

Your choices and rights

• Emails: our reminder and follow-up emails to homes include a link to stop them. Our reminder and follow-up emails to businesses include a link to stop them or ask you to reply "no thanks". You can also ask us to stop at any time by emailing support@voltcheckr.com.
• You can ask us whether we hold personal information about you, and ask to see it, correct it, get a copy, or delete it. Deleting does not reach the records Texas rules require us to keep, described below. A request does not switch off the advertising tools described above; to limit ad tracking, use your browser's privacy settings and your ad settings on Meta and Google.

To make a request, email support@voltcheckr.com or call (469) 708-9311. Someone you authorize can make a request for you, and we may ask them to show that you authorized them. We do not charge for requests. We may ask you to confirm your identity, and we respond within 45 days.

We keep the records that Texas rules require brokers to keep, such as enrollment authorizations, complaint records and records of our communications with you, for as long as those rules require, even if you ask us to delete them. If you ask, we will stop sending you marketing email.

Security

We use access controls and encrypted connections to protect information. No system is completely secure, so we cannot guarantee the security of information you send us.

Anyone who has the link to your results page can open it and see what we read from your bill, including your service address and utility account number, so share it only with people you trust. We keep that link out of what we send to Meta, Google and our analytics provider.

Children

Voltcheckr is meant for adults and businesses. We do not knowingly collect information from children under 13. If you believe a child has sent us information, email support@voltcheckr.com.

Changes to this policy

When we change how we handle information, we update this page and the date at the top.

Contact

Voltcheckr LLC, 5900 Balcones Dr Ste 100, Austin, TX 78731. Email support@voltcheckr.com or call (469) 708-9311.